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  • WHY DO I GET REDIRECTED TO LET'S DO THIS WHEN ENTERING?
    We have partnered with Let’s Do This to take event entry bookings. When you enter an Ultra Series event, your entry information and payment is processed by Let’s Do This and passed securely to us. Your bank statement will show Let’s Do This against your event entry and you will receive a booking confirmation email from Let’s Do This, in addition to your usual entry confirmation email from us. All pre event advice and information will arrive in your inbox from Ultra London.
  • HOW CAN I LOG IN AND CHANGE MY DETAILS?
    If you need to make changes to any of your contact details please contact us here and we can sort that for you.
  • CAN I WALK THE ENTIRE ROUTE?
    Yes you can, subject to the event cut-off times (see FAQ Does the Event Have Cut-Off Times). When you register, please state a realistic completion time, including time for eating, drinking and toilet stops. We will place you in the appropriate wave for your predicted time. You can alter your estimated completion time up to 6 weeks before the event by emailing us here, or on event day at the registration point. The required speeds for the shorter distances are slower than the longer distances, and should be achievable for most walkers. Start Waves/Times You will be allocated a start wave/time based on your estimated completion time, with those moving at a slower pace starting in earlier waves so that they have the longest possible time to reach the cut off points. Start wave times are allocated in the weeks before the event. If you’re concerned about whether you will get round in time based on your allocated start time please contact us here in advance of the event day.
  • DOES THE EVENT HAVE CUT-OFF TIMES?
    Yes (but they’re not overly tough!). The required speeds for the shorter distances are slower than the longer distances, and should be achievable for most walkers. Please note: locations and times may be subject to change. ULTRA 55 There is a required completion time of 18.00hrs in Richmond. For those starting in the first wave at 07.00hrs this means an average speed of approx. 12mins/km (19mins/mile) or faster. The first cut off time will be at the second checkpoint at Upper Norwood at 13.00hrs (regardless of your start wave time). A second cut off point is at the entrance to Richmond Park at 17.00hrs for any participant who has not yet passed this point. If you have not passed the cut-off points by the times specified above we’re afraid you will not be permitted to continue. TRAIL 25 There is a required completion time of 18.00hrs in Richmond. For those starting in the first wave at 11.00hrs this means an average speed of approx. 15 minute/km (24mins/mile) of faster. A cut off point is at the entrance to Richmond Park (Robin Hood Gate) at 17.00hrs for any participant who has not yet passed this point. Start Waves/Times You will be allocated a start wave/time based on your estimated completion time, with those moving at a slower pace starting in earlier waves so that they have the longest possible time to reach the cut off points. All participants will receive an email with their personal start time. If you do not receive this email a week before the event, please contact us here. If you’re concerned about whether you will get round in time based on your allocated start time please contact us here in advance of the event day.
  • WHAT DO I GET FOR MY ENTRY FEE?
    A fully signed route Chip timing Check points/aid stations along the course with food and drinks Medical support Bag drop & transfer from start to finish Exclusive finishers medal Exclusive finishers tee
  • IS ACCOMMODATION AVAILABLE?
    There are numerous hotels a short distance from the starts in both Richmond and Woolwich.
  • IS THERE A LIMIT TO THE NUMBER OF ENTRIES INTO EACH DISTANCE?
    We are accepting a limited number of participants spread across all distance options so enter early to avoid disappointment. Unfortunately, no entries can be accepted on race day.
  • CAN I ENTER ON RACE DAY?
    Unfortunately, no entries can be accepted on race day. We expect to sell out so please enter early to avoid disappointment.
  • IS THERE A MINIMUM QUALIFICATION STANDARD TO ACHIEVE BEFORE I CAN ENTER?
    There is no minimum qualification standard required to take part in ULTRA LONDON, however we strongly advise that participants have some experience of long distance events, and ensure that they have trained and prepared adequately as you will be expected to be self-supported for much of the event. This is not an event that you should enter and participate in if you have not trained adequately or achieved significant distances in the past.
  • IS THERE MANDATORY GEAR TO CARRY ON RACE DAY?
    Yes. All participants must carry with them the mandatory kit listed here. Mandatory kit may be inspected at registration and we will not be able to issue your race number if any items are missing. MANDATORY KIT REQUIREMENT Fully charged mobile phone with ULTRA LONDON event control number saved on the phone Debit/Credit/Oyster card to enable travel on public transport if required Running pack to carry mandatory kit Cash/card for any required food/drink purchases on route Cup(s) for water (ideally collapsible), or a water bottle(s) including your own initial water supply and fuel/food required Minimum water supply: 1L Food reserve (recommendation: 500kcal minimum for ex: 2 gels + power bars) Closed-toe running shoes RECOMMENDED KIT If hot weather: Sunglasses Cap Sunscreen Minimum water supply: 2L If raining: Waterproof running jacket Waterproof trousers If cold weather: Leggings Gloves Beanie hat
  • HOW MANY CHECK POINTS / AID STATIONS ARE THERE?
    ULTRA 55: there are three check points along the route, plus the finish. TRAIL 25: there is one check point along the route, plus the finish. Details of the checkpoints will be shared with all participants prior to the event and are included in the event guide.
  • WHAT TIME DOES THE RACE START?
    ULTRA 55 The race will start from Dial Arch Square, Woolwich in waves between approx. 07.00hrs and 09.00hrs. TRAIL 25 The race will start from The Chevening Hub, Upper Norwood in waves between approx. 11.00hrs and 13.00hrs. All participants will receive an email with their personal start time ahead of the event.
  • WILL THERE BE TOILETS AT THE START/ FINISH OR ON THE RACE ROUTE?
    Yes, there will be toilet facilities at all starts, at (or very close to) the check points and at the finish. Public toilets and some portaloos will be available at various locations.
  • WHAT FOOD AND DRINK WILL THERE BE ON ROUTE?
    All check points will have a range of drinks and cold food.
  • I NEED TO WITHDRAW, WHAT IS THE REFUND/ TRANSFER POLICY?
    We have a flexible policy for transfers. We do not offer any refunds or deferrals. Please read our withdrawal and refund policy for more details.
  • WHAT IF THE EVENT IS CANCELLED?
    If circumstances dictate that we are required to cancel the event, entrants will be entitled to a refund (minus a £5 admin fee). We will transfer the refund (and iTab fee if purchased at the point of entry) back to the card that was used for payment. If you no longer have access to this card, please get in touch with us via email here. All refunds are subject to a £5 administrative fee to cover the costs involved in processing the original booking, fixed costs incurred in planning and developing the event, including staff and supplier costs, and third party payment providers. This is outlined in our event terms and conditions at the time of booking.
  • HOW DO I GET IN TOUCH?
    If you have any specific questions that are not answered within this section you can contact us here.
  • ARE THERE AGE RESTRICTIONS FOR PARTICIPANTS?
    To enter ULTRA 55 you must be aged 20 or over. To enter TRAIL 25 you must be aged 18 or over.
  • WHAT SHOULD I WEAR?
    As with all ultra running events it is important that you wear appropriate kit - and test your kit out on a long run/walk prior to the event. You should be prepared for all likely weather conditions, taking into account weather forecasts for London in the lead up to the event date. Consider the following: Shoes - comfort/cushioning, lightweight, adequate grip for multi-terrain Socks and underwear - comfort, able to wick away moisture Gloves Legs & upper body - consider the potential of changing temperatures and the potential for wind and rain. Race pack & hydration vest - comfort is key but also consider how much you want to carry with you, and ease of access whilst on the run. And remember to train with the gear you plan to race in.
  • ARE DOGS ALLOWED?
    We love dogs and hope that in future years we will allow them to participate in aspects of the event (accompanied obviously). However this year we are limiting the event to just those on two legs only.
  • HOW DO I GET TO THE START?
    ULTRA 55 will start at Dial Arch Square, Woolwich. TRAIL 25 will start at The Chevening Hub, Upper Norwood. All locations are well-connected with good rail, bus and Tube links. Exact venue locations will be shared well before the event date and are included in the event guide.
  • WHERE IS THE FINISH?
    ULTRA 55 will finish in Richmond upon Thames TRAIL 25 will finish in Richmond upon Thames Finish Location: Richmond Athletic Ground, Kew Foot Rd, Richmond, TW9 2SS. Richmond railway station is approx. a 500 metres walk from the finish. Bus routes that serve the Finish can be found here.
  • HOW TOUGH IS THE COURSE?
    The ULTRA LONDON course is on or very close to the Capital Ring path. Being an urban ultra event you can expect the terrain to be a mixture of footpaths, parks, woodland trails, canal paths and disused railway lines. There are also steps in places. Dependent on weather conditions parts of the route may be muddy. Whilst it is not mountainous, there are hills in places that will provide a challenge for participants.
  • ARE THERE ANY ROAD CROSSINGS OR GATES/ STILES TO NEGOTIATE?
    Yes. There are a number of road crossings on the route, some quiet and some will be on busier roads. It is the responsibility of all participants to ensure they travel along footpaths and not on roads, and that they cross roads at suitable and designated road crossing points. Participants must leave gates as they find them (i.e. opened or closed). The event is on public footpaths and other footpath users will be present. All participants must be aware of other footpath users, be courteous and polite at all times. Please avoid running/walking abreast on narrow footpaths.
  • IS THE ROUTE FULLY MARKED?
    Yes, there will be event-specific directional signs and confidence markers throughouth the course. At registration and in the briefing before the race participants will be shown the course markers. Due to the nature of the route, certain parts are somewhat complex to navigate and runners are advised to moderate their speed at these points to ensure the correct path is taken. A sports GPS navigation device is reccomended if you have one - GPX route files can be downloaded here.
  • HOW DO I IMPORT A GPX FILE ON MY PHONE?
    If you are having trouble importing the GPX route file into an app on your Phone, please refer to the help/FAQ section in your chosen app for help. Generally GPX file import uses the 'Copy to Explore' (iOS), or 'Open with Explore' (Android) method to open in your chosen app on a mobile device once the file is downloaded. iPhone users please note - the "share" function and "Copy to Explore" may not be available to users after the release of iOS 13. If you do not see "Copy to Explore" contact Apple Support or use another method to import your GPX file. If you are having issues on a Garmin device please refer to the instructions on importing a GPX file on a Phone here.
  • WHERE SHOULD I PARK?
    For participants, we strongly advise using public transport to access the start and finish locations. There is no event parking available at the start locations. For spectators, public transport is also recommended.
  • WHAT FACILITIES ARE THERE AT THE START/ FINISH?
    The start locations will have toilets and changing facilities available. We recommend that participants arrive with a full supply of drinking water. At the finish there will be toilets and drinks available. A bag drop and transfer service will be provided from the events starts to the finish. Please note that the baggage transport will leave the start locations only when the last participants have started at that location.
  • ARE PACERS ALLOWED?
    No pacers are allowed in this event. You are allowed to run with friends (who have also entered the event).
  • ARE SUPPORT CREWS ALLOWED?
    Yes, participants may receive support from friends and family along the course. Naturally this support cannot extend to assisting the participant to travel along the course.
  • CAN I HAVE A BAG TAKEN TO THE FINISH?
    Yes, participants can give one bag to the race organiser at the start to be taken to the finish. This bag should be as small as possible. No suitcases please. Please note that the baggage vehicle will leave the start only when the last participant has started. Also note that once bags have been taken to the finish they cannot be transported elsewhere and must be collected at the finish.
  • WILL I NEED A MAP?
    A map and/or course notes are recommended. Whilst there will be event-specific directional signs and confidence markers throughouth the course, due to the nature of the route, certain parts are somewhat complex to navigate and runners are advised to moderate their speed at these points to ensure the correct path is taken. A sports GPS navigation device is recommended if you have one - GPX route files can be downloaded on the /route/ page before the event.
  • WHAT HAPPENS IF I NEED TO DROP OUT DURING THE RACE?
    If you need to drop out during the race it is ultimately your responsibility to notify event control (via phoning the event control number or notifying event staff at the checkpoints) of your decision to retire from the event. If you have a bag to collect, you will need to make your way back to the finish line. We will try to help where we can although please note that public transport might be the most suitable option. Except in an emergency or where you cannot continue due to injury or ill health, please make your way to the next check point and inform the event staff at the check point that you intend to drop out. This is important so that we can account for all runners in the event. If you cannot make it to the check point, you must call the event control (phone number will be on your race number bib) to notify them of your location and of your intentions for onward travel (i.e. if you are planning to make your way to the finish). In the unlikely event of an emergency situation call the emergency services first and then call event control. Participants who retire will not receive a finishers medal or t-shirt.
  • WHAT LEVEL OF MEDICAL SUPPORT CAN I EXPECT?
    Medical support is provided on course and at the finish. However please note that due to the nature of the event participants should recognise the physical challenge and should train and prepare adequately. If you have not been able to prepare properly please do not take part. For much of the route participants are expected to be self-supported. ​If you have a problem that requires medical attention but you can make your way to the next checkpoint please do so. If you (or another participant you are attending to) require medical assistance and are unable to reach the next checkpoint please call Event Control - this number will be on your race number bib. In the unlikely event that emergency medical attention is required please call the emergency services on 999 in the first instance and then call Event Control.
  • HOW DO I CONTACT THE EVENT CONTROL ON THE DAY OF THE EVENT?
    The Event Control number will be printed on your race number. Participants will be advised to save this number into their phone at registration.
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